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Performance measurement enables an organization to continuously learn and improve, which helps it to achieve better results. The metrics (data points) tracked. Performance metrics are defined as figures and data representative of an organization's actions, abilities, and overall quality. There are many different. In the social sector, measuring performance allows nonprofits, funders, and other agencies to track progress towards intended outcomes, ensure programs are.

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Performance metrics are defined as figures and data representative of an organization's actions, abilities, and overall quality. There are many different. Too often, our IT-related measures focus on those KPIs (Key Performance Indicators) that are easy to measure (downtime and budget, for instance). Measuring outcomes helps libraries answer the question, “What good did we do?” An outcome is a specific benefit that results from a library program or service.

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Performance measurement is a tool to help government agencies and nonprofits know whether their programs and services are leading to desired results. To take ownership of performance assessment, those executives should find qualitative, forward-looking measures that will help them avoid five common traps. Measuring how much work is done, with how much effort, and with what result is the essence of performance measurement. Local governments use performance.